Delivery and payment
Thank you for shopping at Piokira Candles. We strive to provide you with a fast and reliable shipping service through our trusted partner DHL.
Shipping costs [within Germany]
- The standard shipping costs are €4.99.
- Shipping is free for orders over 100 €.
Shipping time [within Germany]
- Orders are usually processed and shipped within 2-4 business days.
- Delivery times may vary depending on your location, but most orders within Germany arrive within 3-7 business days.
Order tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number that you can use to track the status of your shipment.
Shipping restrictions
We currently only ship to Germany.
Undeliverable packages
If a package is returned to us due to incorrect address information or non-collection, we will contact you to arrange redelivery. Additional shipping charges may apply.
Lost or damaged packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery at info@piokiracandles.com.
Thank you for choosing Piokira Candles. If you have any questions, please don't hesitate to contact us.
Piokira Candles
Owner: Adrian Winczasek
Address: Elisabethstraße 28, Strausberg 15344, Germany
Email: info@piokiracandles.com
Phone: +49 170 6756642